1. Return Eligibility

We accept return requests under the following conditions:

• The request is submitted within 30 days after delivery.
• The product is unused and in original condition.
• The item includes original packaging and accessories.
• The product is not damaged due to improper use.

2. Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or product condition requirements.

• Used or damaged products caused by customer handling.
• Items without original packaging.
• Products modified after delivery.
• Clearance or final sale items when applicable.

3. How To Request A Return

To start a return request, please contact our customer support team with:

• Order number
• Customer name
• Product details
• Photos showing the issue if applicable
• Reason for return request

Email:
service@lomanox.com

4. Return Approval Process

Once your request is reviewed, our team will provide return instructions if the request meets our return requirements.

Please do not send products back before receiving confirmation from lomanox™.

5. Refund Process

After the returned product is received and inspected, approved refunds will be processed.

• Refunds are issued to the original payment method.
• Processing time may vary depending on your payment provider.
• Original shipping fees may not be refundable.

6. Exchanges

We provide exchanges for products that arrive damaged, defective, or incorrect.

Exchange requests are subject to product availability.

7. Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number and clear photos of the item so our team can assist you quickly.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning products.

9. Cancellation Requests

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, cancellation may no longer be possible.